Service Sales Specialist – Medical Technology Business Group

International Link Distribution Co., Ltd (ILD): www.ild.com.vn

JOB DESCRIPTION:

• Responsible for the coordination with team, distributor and customer, including preparation of tenders, quotations, order process forms and follow up purchase order from customer, end to end process
• Handling incoming enquiries through customer service hotline from customers
• Support the team in sales coordination and administration responsibilities
• Identifies potential opportunities with new customer, current customer and update on CRM system
• Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
• Understanding of how Service leads to customer success.
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Service Team to make those options available to customers
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers
• Understand customers / Vertical Market Needs and determines pricing and selling strategies
• Prepares and reviews contract terms and conditions using standard CRM templates when applicable
• Presents the proposal to the customer
• Assist in Marketing activities (i.e.: exhibitions’ logistics coordination, event planning and management of brochures and invitation)
• Ensure continuously high standards of Best-in-Class service;
• Plan and recommend spare part requirements for specified devices;
• Support maximized teamwork;
• Constantly updating the customer database of assigned territory.
• Other duties may be assigned by the management;
• Conduct business in full compliance with Zeiss Code of Conduct.

KEY DATA & KPIs:

• Division: Medical | Local Office: Vietnam – Ho Chi Minh
• Achieve territory sales targets
• Achieve national sales service targets.
• Ensure profitability within the given territory
• Ensure customer satisfaction

• Ngày làm việc: T2 - T6 • Giờ làm việc: 8:00 - 17:00 • Cấp bậc: Có kinh nghiệm • Loại công việc: Toàn thời gian