Customer Service - Key Account Supervisor
Lương không công khai
Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 21/11/2026
Đăng 21 ngày trước
Yêu cầu công việc
- Have 3+ year above experience at the same position and in Logistics company..
- Proficiency in English. Chinese is a plus.
- Proficiency in computer software like MS Office, typing
- Good interpersonal and negotiation skills;
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player..
Yêu cầu nên có
Proficiency in Chinese
Công việc cụ thể là gì?
Key Responsibilities
- Act as the main point of contact for key customers.
- Understand customers’ transportation needs, routes, cargo volume, and service requirements.
- Maintain strong and long-term customer relationships.
- Coordinate with Operations, Pricing, Procurement, and Finance teams to provide suitable solutions.
- Prepare quotations and negotiate rates, contracts, payment terms, and service conditions.
- Monitor shipment performance and ensure agreed service levels are met.
- Follow up on delivery delays, vehicle shortages, cargo damage, documentation issues, and other operational problems.
- Handle customer complaints and coordinate corrective actions.
- Review account revenue, costs, gross profit, and business performance.
- Identify opportunities to increase shipment volume and develop new routes or services.
- Support invoice checking, payment follow-up, and overdue debt collection.
- Prepare weekly and monthly reports on revenue, profit, service performance, and customer issues.
Key Performance Indicators
- Revenue and shipment volume
- Gross profit and profit margin
- Customer retention
- On-time delivery rate
- Service-level performance
- Complaint resolution time
- Overdue payment rate
- New business from existing customers
Quyền lợi có gì?
Lương thưởng
Customer Service Incentives
Bảo hiểm & sức khoẻ
Bảo hiểm sức khoẻ PVI
