[District 7] Inbound Korean Speaking
Quận 7, Hồ Chí Minh (On-site)
Nghỉ trọn T7, CN
Hạn chót 10/12/2026
Đăng 2 ngày trước
Ít hơn 20 ứng viên
Yêu cầu công việc
- Working Experience: From 1 year of experience in Contact Center, banking or customer service environment
- Fluent in Korean (Topik 4 or 5) with strong verbal communication skills
- Strong listening, communication, and problem-solving skills.
- Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations.
- Ability to work under pressure and manage multiple customer requests effectively.
- Able to work in shifts, including weekends or public holidays, based on business requirements.
Công việc cụ thể là gì?
- Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.
- Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.
- Verify and update customer information accurately after each interaction.
- Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction.
- Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions.
Maintain accurate interaction records and ensure proper follow-up on outstanding cases.
- Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager.
• Cấp bậc: Nhân viên (associate) • Loại công việc: Toàn thời gianQuyền lợi có gì?
Bảo hiểm & sức khoẻ
Social insurance & Health care insurance
Cân bằng công việc-cuộc sống
Training and Development
