Công việc cụ thể là gì?
MISSION
To accurately carry out opportunity management, customer communication, quotation preparation, contract review, billing-related administration, preparation of various documents, and internal coordination so that sales representatives can conduct their sales activities smoothly and efficiently, thereby supporting the improvement of overall operational quality and customer responsiveness within the Sales Division.
MAIN DUTIES
• Provide administrative support related to customer visits, business negotiations, quotation submissions, contract procedures, delivery, and handover handled by sales representatives.
• Prepare, check, circulate, and store quotations, contracts, delivery-related documents, internal application documents, and other related materials.
• Accurately record customer information, opportunity information, progress status, order and lost-order information, and related data in CRM and other designated management ledgers and update them as necessary.
• Prepare or assist in preparing various sales materials, proposal materials, reports, and meeting materials based on requests from sales representatives.
• Provide initial responses to customer phone calls, emails, reception cases, and similar inquiries; accurately record the details; report them to sales representatives and supervisors; and share them with relevant divisions as necessary.
• Manage reception details, response history, and progress status related to UM reception cases, and communicate and share relevant information with the responsible sales representatives and concerned parties.
• Organize new quotation requests, change requests, suspension requests, cancellation requests, complaints, and other requests by service, region, and progress status, and create and update management lists.
• Prepare performance data, opportunity lists, and progress materials required for sales meetings, opportunity reviews, pipeline checks, and other related meetings.
• Prepare or assist in preparing sales reports, daily, weekly, and monthly performance materials and various summary tables, and report them to managers and General Director.
• Coordinate with relevant internal divisions to ensure that quotation, construction, implementation, billing, payment confirmation, and other related operations proceed without delay.
• Contact customers regarding UM reception cases, conduct interviews on the details, and report and share information with relevant parties, including members of the Sales Division, managers, and employees involved in customer response. In principle, southern-region cases are the main scope of responsibility; however, depending on instructions from managers, central- and northern-region cases may also be handled for contact and reporting.
• Create analysis lists for UM reception cases by region: South, Central, and North. Classify case details into new quotation requests (AL, SG, sale, others), change requests (AL, SG, sale, others), suspension requests (AL, SG, others), cancellation requests (AL, SG, others), complaints (all services), and others (AL, SG, sale, others), and manage the progress of such reception cases, including concluded orders, lost orders, reasons, and responsible persons.
• File, store, update, and manage sales-related documents, customer-related materials, and opportunity materials.
• Perform other administrative support duties for the Sales Division in accordance with instructions from the Sales Manager, Sales Leaders and Director.
• Conduct customer visits and sales activities as necessary.
• Ngày làm việc:
• Giờ làm việc:
• Cấp bậc:
• Loại công việc:
